Dynamic, team-oriented person needed for fast-paced customer service department. Computer and organizational skills needed, as well as attention to detail.

Real Pro Systems creates website system solutions for the real estate industry.

Position Information:

• Provide users with an identified point of contact for any and all website assistance.
• Provide users with help setting up and managing their website systems, taking change requests, and answering questions on usage.
• Respond promptly to user requests for assistance. Directly resolve or appropriately escalate user reported problems/issues.
• Monitor user problems to ensure prompt, satisfactory resolution of issues.
• Train customers on how to use their website system via GoToWebinar.com
• Monitor customer website usage and follow up with recommendations to best utilize the product for their business.

Requirements:

• MUST have excellent computer skills (Internet, complete Microsoft Office Suite)
• Familiarity with administrative back-end web tools.
• Basic html knowledge.
• Excellent communication skills over the phone and by email.
• Ability to multi-task.
• Great follow-up skills.
• Detail oriented.
• Fast-paced.
• Have good problem solving skills
• Be honest, dependable, and hard working.
• Minimum 3 years experience customer service experience in an office environment.

This position is full time. Position hours are 6am to 3pm. Position hours during training period (approximately 3 months) is 8am to 5pm. Full company benefits and competitive pay based on education and experience. Email resume to careers@realprosystems.com

We are seeking a smart, self-driven seasoned Marketing Director to join our team to take our marketing programs to the next level. We believe our new client acquisition will double in the next year with the right people and programs in place. The successful candidate has a track record of success leading marketing programs for a software company.

The Marketing Director will have responsibility for establishing and overseeing the marketing plan and programs that build brand awareness and reputation, generate leads for sales, and develop community among our clients, all within budget. This role requires substantial hands-on contribution in addition to providing direction. You will collaborate on a daily basis with the rest of the executive team and sales team, in addition to the marketing team. The Marketing Director will contribute individually and lead the marketing team to

• Build and aggressive and realistic marketing plan
• Grow recognition of our brand as one of the “must consider” suppliers to real estate agents
• Double our web traffic and lead flow
• Hire, train and mentor the marketing team as the business grows
• Report regularly on ROI on initiatives
• Build a strong partnership with the sales team
• Balance strategic goals with tactical realities

Required Experience

• 5+ years experience managing a marketing team
• 10+ years marketing experience
• Commercial software company marketing experience, preferably web-based SAAS
• Track record of partnering with sales
• Relevant undergraduate / graduate degree
• Experience executing online marketing campaigns: SEM, SEO, social media, banner ads, affiliate, email etc
• Success building cost-effective customer acquisition campaigns via traditional media

Required Skills

• Proven ability to develop and execute marketing plans and analyze results
• Strong knowledge of web technology and web marketing
• Solid understanding of and commitment to business pipeline methodology
• Proven ability to coach, mentor and motivate a team
• Ability to listen, consolidate and summarize
• Excellent writing and editing skills
• Critical eye for layout, content, branding, presentation
• Compelling presentation development and delivery skills
• Leadership and consensus building
• Exceptional interpersonal skills

If you would like to be considered for employment, please submit a cover letter and resume to careers@realprosystems.com.

We are currently seeking two smart, self-driven developers to join our team. We have a very pleasant collaborative team environment; we work hard, but also have fun at the same time.

Our development environment is ASP.NET/C# using SQL back end. We are maintaining existing applications as well as developing new applications so you should expect to do both.

Responsibilities

• Working from functional and requirements specs, participate in the design of new implementations and write code as assigned
• Review assigned bug reports, verify and correct issue; document appropriately
• Participate in group code and bug reviews
• Build unit tests as assigned
• Manage and respond to service requests as assigned

Required Experience and Skills

• Understanding of and commitment to mature software development processes
• 3-5 years experience developing web applications in ASP.Net / C# environment
• MVC experience strongly preferred
• Solid understanding of AJAX, JavaScript and XML
• Experience working with jQuery and CSS a plus
• Experience writing SQL queries and stored procedures a plus
• Must be a quick learner with good problem solving skills
• Comfortable working in a team environment as well as independently based on project

If you would like to be considered for employment, please submit a cover letter and resume to careers@realprosystems.com.